1. Issues related to technical documentation and intervention histories
- Lack of detailed plans, technical manuals, or histories of previous interventions.
- Poor tracability of maintenance, which can lead to errors or unnecessary interventions.
- Difficulty accessing documents quickly on-site.
2. Coordination and scheduling of interventions
- Delays due to poorly organized or last-minute canceled appointments.
- Poor communication between field teams and the office.
- Difficulty effectively managing multiple sites and maintenance contracts simultaneously.
3. Spare parts availability and stock management
- Stock shortages of essential parts, delaying repairs.
- Poor anticipation of parts needs during interventions.
- High costs for urgent parts and long delivery times.
4. Compliance and regulatory issues
- Compliance with environmental and safety standards (refrigerants, emissions, etc.).
- Mandatory monitoring of periodic inspections and equipment certification.
- Risk of fines for non-compliance or poor record-keeping of maintenance logs.
5. Difficulty diagnosing and quickly resolving breakdowns
- Lack of information about fault symptoms before arriving on-site.
- Need for an experienced technician on-site to identify complex issues.
- Time wasted on back-and-forth trips to obtain details or authorizations.